Customer reviews

Michael has been my heating engineer for the last 7 years. Very experienced and efficient boiler service engineer. Friendly and personable. I wouldn't go anywhere else! Highly recommend Colne Heating! Thank you! Dawn Moss. November 2019.                                                             


Very fast, fixed our combo boiler problem in 20 minutes, reasonable, nice man, will use for annual boiler inspection from now on.

Michael McFadyen August 2019

Excellent Colne Heating

Michael has serviced my boiler and hot water cylinder for the last 2 years and carried out some general plumbing repairs for both myself and my parents. He is a pleasure to deal with, reliable, professional, clean and tidy, takes his time over the job and doesn't mind answering questions and explaining everything he is doing. A few days before Christmas last year, on a Saturday evening, I called him in an emergency after finding water running from the cylinder. He was here within 30 minutes and sorted the problem - a huge relief. I would highly recommend him and have done so to family and friends. Michael knows his trade and I feel confident he would be there to help in any further emergencies and also for scheduled repair. His pricing is transparent and he genuinely cares about doing a good job and looking after his customers. Thank you Michael.
Hannah_Jarvis 25/10/2018

Professional & quick service

Excellent and quick service. Professional person with great knowledge and understanding of my boiler problem.
MagentaCard76 27/12/2017

Very Impressed

Michael put himself out to attend at short notice to resolve an awkward problem with my elderly Mother's central heating system. It was very close to Christmas so her being left with no heating and no hot water was particularly worrying. The problem was a blocked pipe from the header tank in the loft. Michael tracked down the blockage, removed, cleared and replaced the offending pipe and the heating is now running perfectly. He was a pleasure to deal with: knowledgeable, pleasant and reliable, with fair pricing. Thoroughly recommended.
BluePlanet 20/12/2017

Very professional and efficient service

Michael was available to give advice over the telephone, before offering a prompt visit on the following morning to solve issues with my downstairs central heating. Upon his arrival, Michael was friendly and knowledgeable, and quickly diagnosed the problem, taking the time to explain where the problems lay and what was required to fix them. I asked whether I might need to replace my boiler, and Michael was clear that this was not necessary at this time, making me feel safe and secure that he would not try to sell me unnecessary goods or services. The work was completed promptly, with no mess left behind. Based on my experience, I would highly recommend Michael.

sarah 10/2015 WHICH? Trusted Traders

Very helpful

My experience is very good. Always on the end of the telephone.

Ann,  20/07/2015 WHICH? Trusted Traders

Brilliant professional job

Michael came round at the agreed time, diagnosed the heating problem and his estimate was the same as the final price - even though it took longer.

Julie, 09/06/2014 WHICH? Trusted Traders

Good service

Received a very good service. Called as heating had packed up and talked through on the phone for trouble shooting and when that didn't work same day visit. Knowledgeable and worked quickly - fair price too. Would definitely use again and recommend.
Nicola 28/01/2016

Excellent Boiler & Fire Service

Michael was professional, thorough and efficient carrying out our two services.
He was also courteous, respectful (happy to comply with our 'shoes off' policy!) and offered friendly, helpful no-strings advice.
Sharon 20/01/2016

Great work

Michael, was a great help . Very fast and efficient. everything you would want from a plumber. Thank you !!!!
Mattew 13/012016

First class service

Michael came at the end of his day to look at my boiler that had been working until it had the annual service and was passed with all boxes ticked. It was obviously not working properly. He found two problems that were making the boiler unsafe, ordered parts. Whilst I am now waiting for the parts and do not have heat or hot water I am safe and hope to be able to celebrate my 81st birthday next Wednesday safe and hopefully warm. Thanks Michael. Barbara Siddle

Barbara 28/11/2015

Excellent, friendly plumber!

Called out to replace thermocouple on trusty old boiler. Turned up spot on time and diligently completed the job and got the boiler running again. Highly recommended! Fast and friendly.
John 17/06/2015

Friendly and professional

Michael turned up on time to tackle a small job which he did expertly at a reasonable cost. He was courteous and polite, and dispensed some useful advice. Would recommend.
B1sL3Y 01/05/2015

Very Impressed

Michael responded to our call swiftly and knew exactly hat was wrong with the boiler he even had the spare part on him!! As well as replacing the faulty part he also gave us a tutorial on how to check the water pressure gauge. I was extremely impressed with the service. He was friendly and polite. i would definitely recommend to a friend!!
mustbetuesday 21/10/2014 

Excellent first impression

Michael responded to my online enquiry very promptly. He was polite and friendly and was able to spot the problem very quickly.
He was also patient when having to repeatedly explain the problem in a way that I could understand!
He advised me not to be in a rush to change my boiler unnecessarily which was useful to know and seemed very competent.
My first impression was excellent and I would not hesitate to call him again.
123AB 08/05/2014 

Reliable professional service

Michael provides a very professional service. He is knowledgeable and has a pleasant manner. Would definitely recommend.
Joe123 08/08/2016 WHICH? Trusted Traders

Excellent Service

I found Michael via this site about 2 years ago. Our boiler is quite old and whilst great when working experienced a series of parts failures following many years of neglect. All previous engineers had 'sucked their teeth' and recommended a new one but Michael assured me this was not necessary. Michael has replaced various parts and services my boiler annually. As a result, I have saved thousands and feel reassured that if I do have a problem, Michael will be able to diagnose and fix it quickly…
Susie C30 10/2016 WHICH? Trusted Traders

Great service

Michael is very professional. He phoned ahead and turned up when expected. He took his shoes off and spent as long as he needed to make sure that all the problems were dealt with. Michael discovered problems that we think had been ongoing for some time - even though we had had the boiler serviced each year. We would highly recommend him and we will be using him again.
PhilA-29 14/11/2016

To the rescue

I found myself with no central heating after my boiler failed so Michael came round the same day and identified the problem. He was back the next day with the necessary parts. Fast, no fuss service at a reasonable price and I would definitely recommend.

07/12/2016 WHICH? Trusted Traders

Great reliable swift service

Michael repaired our boiler, he was quick, professional & knowledgeable. Would definitely recommend him to others
03/12/2016 PaulD-311 

Michael is very professional and always courteous. He has a lot of knowledge and is explaining all the bits in what he is doing, which is very assuring for a person who doesn't know. He is always doing the annual service for the gas boiler and all the other checks.

June 2007 Bugeac Cristian


Without hot water, we contacted Mr Michael Brooks of COLNE HEATING . What a fantastic gentleman! He arrived next morning bang on time and discovered the problem: a broken valve. Michael had a replacement in his van. In the loft, the ball cock on the header tank needed replacing (there had been a constant drip from the overflow for ages). Again, a replacement was sourced from his van. He drained the radiators without fuss or disruption, put a scale inhibitor in the system, and said all was well. Looking at his detailed bill, his charges were more than reasonable. He explained everything as he went on and feels it better to replace worn parts than sell you a new boiler. He works quickly, efficiently, is spotlessly clean and makes no mess whatsoever, is courteous and a genuine pleasure to have in the home.

He has twenty-five years of continuous experience and is fully qualified.

We have booked Michael to do our regular annual boiler servicing and cannot recommend him highly enough.
29/05/2017 Murrayfamily


I contacted Michael November 2016 after visiting his splendid website and arranged a boiler service.
Michael arrived on time but we realised some adaptations were needed to my new boiler cupboard to allow access for servicing. I apologised for inconveniencing him and he obligingly rearranged the service date.
Michael returned punctually for the rebooked date and efficiently serviced the boiler. The cost was exactly as agreed originally, meaning he never charged for the inconvenience. An impressive gesture.
In October 2017 the hot water and radiators malfunctioned.
I contacted Michael at 7.30 am and informed him of the problem.
By 1pm that day Michael had visited, identified the fault, collected the required new parts and fitted a new thermostat, all for a very reasonable price.
Michael is a reliable, knowledgeable, genuine and friendly individual and a highly proficient professional.

Tiptree Stanway Lexden Wivenhoe Manningtree Lawford Brantham West-Bergholt West-Mersea Alresford Marks-Tey Feering Kelvedon Coggeshall Colchester Elmstead-Market Ardleigh Thorrington Dedham